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Welcome to the Australian College of Environmental Studies (ACES).
In order to ensure you receive the highest level of training possible, you will be provided with the best level of service, support and training available. The Australian College of Environmental Studies is privileged to have teaching staff with excellent qualifications and extensive current industry experience. They are well networked and can provide students with excellent resources and contacts. Please familiarise yourself with the following, prior to enrolling in the course.

How to Enrol:
Once you have read this Enrolment Information page and the information about your selected course on this website, the simplest way to begin a subject is to enrol over the phone (1300 889 845) during business hours. During this phone conversation, you will be asked the questions we need to know to enrol you and to ensure you are selecting the course that is most suitable to you. Alternatively you can download the enrolment and payment form and email or mail them to us. Once we receive your application and payment, you can expect a call from our staff who will verify that you are enrolling in the appropriate course. We will provide you with your username and password to access the online course materials, and we will schedule any workshops applicable to your course. Feel free to ask our staff any questions you may have.

Hours of Operation:
Our office hours are from 9.30am to 5pm Monday to Friday. Our on-campus hours are conducted between 9.30am and 5pm (7 days). The occasional Friday night class will operate between 6pm and 9.30pm. Students will not be required to attend classes outside of these hours.

Entry requirements:
Students must be at least 18 years of age when starting our courses. Candidates are not required to have any formal qualifications or relevant vocational practice to enrol in any of our courses. In relation to the Building biology course, candidates are expected to have a high level of language, literacy and numeracy skills, sufficient to analyse and interpret complex documents, use specialised vocabulary appropriate to the building biology environment, comprehend video lectures, participate in practical workshops, adapt spoken language to a range of clients, analyse statistical and laboratory reports, prepare written reports to provide precise meaning which meets audience purpose, use scientific terms and symbols, interpret graphs and tables, and use computer software.

Fees:
ACES does not accept upfront payment for an entire qualification. You will only be required to pay for subjects into which you progressively enrol (pay as you go). Refer to the relevant course for subject fees and any additional books and equipment which you may require fo the individual subjects.

Refunds & Withdrawals: 
Online subject: Once you have received your login details and accessed the course resources, you have up to seven (7) days from the date of login to notify the college in writing if you wish to withdraw from the subject or entire course. This is regardless as to whether you have enrolled in an online or an on-campus subject. You will be required to provide the reason for your withdrawal. Subject to the withdrawal being in line with Australian Consumer Rights for cancelling a service, you will receive a refund for the subject minus a $100 enrolment cancellation fee (per subject). Beyond the seven days from the date of login, no refund will be given. In the event that you have paid for your subject but have not yet logged in or accessed the course content in any form, when you submit your request for a refund, a full refund will be given minus a $100 administration fee (per subject).
On-campus subject: If you wish to withdraw from an on-campus subject that you have paid for and notify the college in writing, you will receive a refund under the following conditions: If four or more weeks’ notice is given before a class begins, a full refund will be given minus the non-refundable deposit of $100 (providing you have not accessed the online course materials for more than 7 days). If less than 4 weeks’ notice is given before a scheduled class begins then a 50% refund applies (providing you have not accessed the online course materials for more than 7 days). Fees are strictly non-refundable and non-transferable once the subject, or the scheduled class begins. Withdrawals must be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Course Cancellations:
ACES reserves the right to change, cancel or postpone any of its courses or subjects at any time. Enrolled students will be given at least seven (7) days notice in the event of a course being postponed or cancelled. In the event of a subject or course cancellation, ACES will provide a full refund of fees paid for any subject which has not been completed. Payment will be processed within 30 days of notification. If a subject or course is postponed, students will be given the option to transfer the fees to another subject at no cost or, may discontinue the subject/course and receive a full refund.

Recognition of Prior Learning (RPL):
Recognition of Prior Learning (RPL) relates to an individual’s skills and knowledge, irrespective of how it has been acquired. This includes competencies gained through work experience, employment, formal courses and informal training (not accredited) and other life experiences. Prior to completing the RPL form, we recommend that you talk to us about your intention to apply for RPL in order to gain a better understanding of the chances of your success. You should also read the learning guide for the subject that you are intending to apply for RPL (available under the course page of this website). In the event you assess yourself as meeting the elements, performance criteria and assessment requirements of the subject, you should complete the RPL form along with a non-refundable fee of $250 for each subject you wish to apply for, and any relevant documentation (evidence). This fee is non-refundable regardless of the outcome. All information will be assessed and the student notified of a decision by the college within 20 business days of receipt of the application. Please keep in mind that we are closed over the Christmas period and reopen mid-January. Evidence may include, but is not restricted to:

  • Certified copies of previously acquired academic transcripts
  • A description of previously undertaken course content (including aims, objectives and assessments)
  • Documentation of the life / work skills obtained together with relevant referees’ contact details for verification
  • Reports or other work related documents you have personally completed (please adhere to confidentiality requirements)
  • Your personal resume if applicable
  • If you are applying for an exemption from the Business Skills or Business Smarts subject, you should submit a personally prepared business plan
  • Further information and evidence suggestions is given in the RPL application form.

Credit Transfer / Mutual Recognition:
Credit Transfer relates to formal qualifications or units of competence that have been gained from previous study at a recognised training organisation or TAFE. ACES is obliged to recognise the qualifications and statements of attainment issued by other RTOs. ACES staff may communicate with the issuing RTO's for the provision of written confirmation regarding a Certificate or Statement of Attainment. As evidence, students will need to attach their 'Statement of Attainment' which has been certified by the appropriate authority, or provide the original testamur from the RTO and in addition, complete the Credit Transfer Form. Fees do not apply for this application.
Building biology students who have completed any of the following units from a Registered Training Organisation (RTO) or TAFE will be granted a Credit Transfer for this unit.
BSBSMB404 Undertake small business planning
BSBWOR501 Manage personal work priorities and professional development
Feng shui students who who have completed any of the following units from a Registered Training Organisation (RTO) or TAFE will be granted a Credit Transfer for this unit.
BSBSMB301 Investigate micro business opportunities
FNSFLT401 Be money smart through a career in small business

Language, Literacy & Numeracy:
ACES is committed to ensuring its courses have wide accessibility. We recognise that literacy or numeracy problems may not, of themselves, preclude a person from successfully acquiring the competencies associated with any of our courses. Every effort will be made to assess a candidate’s ability to carry out all the learning tasks and demonstrate mastery of the course competencies. Where possible, the learning activities may be modified to assist students who have literacy or numeracy skills needs. An initial assessment of a student’s literacy and numeracy skills will be made upon enrolment in a course where it is deemed necessary.

Learning & Support Services:
ACES provides services to assist and support students including IT support for login and use of the online portal, how to reference using the Harvard Referencing System, tips on how to write reports, disability assistance as well as language, literacy and numeracy assistance. Upon enrolment you will be advised how you can take advantage of these services.

Security:
Our campus venues have been specifically chosen due to their close proximity to car parking and public transport. For Friday evening classes, we recommend that students walk to the car park in groups; this will be discussed during class time. All on-campus classes are conducted within our specified training hours. Housekeeping issues and emergency procedures will be explained on the first day on campus. Please feel free to ask any questions you may have and we will gladly clarify them for you.

Student Guidance Services:
ACES recognises that a significant aspect of quality of training relies on effective support and management of student and staff welfare. Considering this, the college is committed to providing both students and staff with adequate access to:

  • Educational and vocational, counseling services
  • Guidance and support with financial requirements specifically related to our courses and education at the college
  • Vocational and industry relevant information and referrals
  • Information relating to occupational health and safety, equal employment opportunity and anti-discrimination policies as is appropriate and relevant and,
  • In the event that required support extends beyond the college’s capabilities, the college will source/give referral information for relevant organisations that supply required support services.

Complaints & Appeals:
Any person with a grievance pertaining to the college may exercise their right to raise that grievance and expect that every effort will be made by the College to resolve it promptly, objectively and without prejudice or fear of reprisal or victimisation. This can be service related e.g. our marketing or pre-enrolment information; communications with staff, training or assessment related; safety or health related; or dissatisfaction regarding our policies, procedures or services in general. The college has a documented process for lodging a formal complaint/appeal which is available on our website. If you have a need to make a complaint, please contact the college in the first instance to discuss the matter before lodging a formal written complaint. All formal written complaints lodged will be brought to the attention of the CEO and will be acknowledged by the CEO within five (5) business days of being received. The complaint will be investigated and the complainant notified in writing of the outcomes/decision within fifteen (15) business days. ACES will ensure that as far and as fairly as possible, the individual making the complaint is satisfied with the investigation and outcomes. Complainants have the right of appeal within 20 business days of the receipt of the decision. Where ACES considers more than 60 calendar days are required to process and finalised the complaint or appeal, the CEO will inform the complainant in writing, including the reasons why more than 60 calendar days are required and regularly update the complainant on the progress of the matter.

Disciplinary Procedures:
ACES adheres to the principles of adult learning, and a learning environment which facilitates the learning of all students without interference or disturbance from others and encourage students to respect and protect the rights of others. We encourage students and staff to uphold the standards of the college when they are engaged in in all learning activities including field trips. Misconduct means any conduct that is prejudicial to the good order and discipline of the college. The following forms of misconduct will not be accepted: wilful damage or removal of property, assault or harassment (physical or verbal), cheating or attempting to cheat or assisting any other student to cheat by any means, negligent or disorderly conduct towards a staff member or student, being under the influence of alcohol or drugs, smoking in designated non-smoking areas or as requested by the trainer, infringing copyright, plagiarism, or consistently attending classes late. Disciplinary action can include the student being cancelled or suspended from the course, an assessment re-sit at the student’s expense, or in serious breaches we would refer the matter to the legal authorities. Student suspension or cancellation will not result in a refund of fees.

Flexible Learning & Assessment:
Courses are delivered in a range of ways to allow for the various adult learning styles to be accomodated. These include face-to-face workshops, online reading and video lectures, personal research, facilitated small group simulated and workplace related projects and activities. A range of assessment tasks are used to assess competence, including online quizzes and general written questionnaires, simulated and scenario activities, essays, reports, practical demonstrations and projects. In the event that a student is unable to meet the assessment criteria, ACES will attempt to provide alternative learning and assessments options based on each individual’s needs. Whilst the college will make every effort to accommodate the special needs of individuals, as a matter of ethical conduct it will not enrol or continue a student in a course if it is clear or becomes evident that it would be impossible for the student to successfully complete a particular course. In those circumstances the college will assist the student in choosing a suitable alternative where possible.

Results and Certification: 
Students who fully complete one of our nationally accredited courses under the Australian Qualifications Framework will receive a Nationally Accredited Qualification or a Statement of Attainment. Students are entitled, at no additional cost, to a Statement of Attainment on withdrawal, cancellation or transfer, prior to completing the qualification, provided the student has paid in full the fee related to the units of competency successfully completed. Non-accredited courses will result in a Statement of Completion. Please contact ACES in writing to notify us of your cancellation or withdrawal and request your Statement of Attainment.

Access, Equity & Antidiscrimination:
ACES will not engage in discrimination towards any group or individual in any form, inclusive of; gender, race, nationality, religion, physical or intellectual disability, age, or physical ability where there is no risk to others. This policy applies to all services and operations of the company, including recruitment, enrolment, training and assessment, and customer services. ACES will attempt to provide services to assist the training outcomes of people with special learning needs, or those facing particular difficulties. If it becomes apparent that the student will not be able to successfully complete a course due to a special learning need after the student has commenced a course of study, the college will provide a refund of the full fee less any costs incurred.

Access to Your Records:
Students can access their personal and study progress records at any time. Students are given access to their online portal where they can see their personal learning and assessment progress records. Access to personal details or other information held by ACES will be provided upon a signed written request from the student. However please keep in mind that records that have been securely archived may take longer to access. With regard to access to your records by other people, please read the important paragraphs on privacy and confidentiality rules below.

Privacy Policy:
ACES follows strict privacy policies in accordance with Privacy Laws. All forms, files, results and records of any student are deemed confidential under Privacy laws. Records are accessible to relevant staff members of ACES only for relevant and appropriate use. Refer to the full ACES Privacy Policy available on our website.

Confidentiality:
ACES follows strict confidentiality policies and we do not discuss or disclose any information about a participant’s situation that relates to their participation in our training courses. In the event that a participant discloses any information about a particular situation they might be facing we keep this information confidential and do not discuss or disclose this information to others without the participants consent.

Legislative Requirements:
We are subject to a variety of legislation related to training and assessment as well as general business practice. This legislation governs our obligations as a Registered Training Organisation, our obligations to you as our clients, and relates to the industry that we are conducting training for. This legislation is continually being updated and all staff are made aware of any changes. Current legislation is available online at http://www.austlii.edu.au. ACES operates under the Australian Skills Quality Authority and is subject to the Standards for Registered Training Organisations (RTOs) 2015.

Any Questions?
If you have any questions regarding any aspect of our training please call us (1300 889 845 / 61 3 9844 1881) and we will be happy to help you with your query!

Contact
By appointment only
Shop 3/90 Melbourne Hill Rd, Warrandyte VIC. 3113

POSTAL ADDRESS
PO Box 188, Warrandyte. VIC. 3113
Contact Info
1300 889 845
This email address is being protected from spambots. You need JavaScript enabled to view it. Venue for classes
Melbourne: Nunawading, VIC
Gold Coast: Southport, QLD
Sydney: Crows Nest, NSW